Frequently Asked Questions
If you are unable to answer your question below please contact our support team.
Q. Do I need to Uninstall previous versions of VPR before I install Version 2.9 build 5?
No, you can install VPR 2.9 build 5 over your previous version of VPR. A small number of customers have experienced problems after uninstalling the previous version and trying to install 2.9 build 5. If this happens please contact our support desk and we will send you the required fix.
Q. Can I network my VPR program?
Q. How do I network VPR?
Q. I cannot find a drug that I am looking for - I know the spelling is correct but I cannot find it in the drug list.
A. Make sure you are not searching for a brand name in the generic name list. Many of our customers have become so familiar with brand names they associate that name with the actual name of the drug. Try searching for your drug under the brand name search. If you still can’t find your drug, please notify us on our Report Errors & Issues link on this website.
Q. When I open some of the charts they are not displayed large enough to read. How do I fix this?
A. The 4 conversions charts are displayed in your Ibrowser window. Resize your browser window by dragging the corners of the window to the size you would prefer. The next time you view the charts they will remain at that size.
Q. How do I get back to the last drug that I searched for without searching again?
Q. What are the system requirements for VPR?
A. VPR will run on most Windows machines currently in use. However, recommended specifications would be at least a 2GHZ processor with 4GB of memory, and approximately 500MB of free hard drive space.